If you need help, we have a list of frequently asked questions and answers. We strive to give you the best experience possible. Click a question below to view the answer.

  • How long do my lash extensions last?

    Most customers choose a refill between every two to four weeks. Some even come every five weeks. The average returns for a regular refill every three weeks. As your natural lashes have a lifespan of about eight to twelve weeks it is normal for the extensions to fall off with the natural lashes.

  • How do I cleanse my lash extensions?

    After the first 48 hours, it is not only allowed but strongly recommended to cleanse your lashes with water and an oil-free cleansing foam. Ideally, apply the foam with a soft cleansing brush or with microfoam sticks or simply use your fingers. The product needs to reach the roots of your lashes. Then simply splash with water. Afterwards, you can simply use the hairdryer on the lowest level and with cool air to dry your lashes - they will look all fluffy and non-greasy again - just as good as new.

  • How can I pay for my lash extensions in the studio?

    Many customers pay in cash. We also accept Maestro cards as well as credit cards (Visa, Master, American Express).